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BOUNCE ONLINE / SHOPPING INFORMATION
Delivery & returns, without the guesswork.
From a cable to a complete PA system, here’s what to expect when we deliver your gear — and how returns work if something isn’t right.
South Africa-wide delivery
Economy courier or suitable freight service as standard.
Large items? We’ll quote
Extra freight is agreed before we proceed.
Clear consumer rights
Statutory cancellations and defective goods are handled as the law requires.
01 / SHIPPING ACROSS SOUTH AFRICA
Standard delivery rates
Our normal delivery rates apply to standard-sized parcels going to supported main centres in South Africa.
| Order value | Standard delivery |
|---|---|
| R0 – R600 | R125 |
| R601 – R1,200 | R115 |
| R1,201 – R1,800 | R100 |
| R1,801 and over | Free* |
*Free delivery applies to eligible standard-sized parcels. Remote-area, oversized, unusually heavy and specialist freight orders may attract additional costs, regardless of order value.
OUR DEFAULT SERVICE
Economy shipping, by default.
We choose the most cost-effective suitable courier or freight service for your order, taking the size, handling requirements, destination and value into account.
Want a specific courier, same-day, overnight or a faster service? Contact us before you order. We’ll check what’s available and quote any additional cost. Special delivery arrangements must be confirmed in advance.
02 / WHEN SHIPPING IS DIFFERENT
Larger gear takes different logistics.
Some products cannot be moved at ordinary parcel rates. We’ll help organise the appropriate service rather than promise a one-size-fits-all delivery fee.
Heavy or oversized gear
Large subwoofers, digital pianos, PA systems, trussing, stage platforms and flight cases may require a separate freight quote.
Remote or difficult addresses
Farms, remote areas, sites with access restrictions and locations outside standard delivery routes may attract additional courier charges.
Special requests
Preferred couriers, urgent services, special handling and delivery outside our standard arrangements require prior agreement.
No surprise freight charge after checkout
If an extra fee was not already agreed, we’ll send you a quotation for approval before dispatch. If you don’t accept the revised delivery cost, you may cancel the affected order for a full refund. We won’t unilaterally add shipping charges after payment.
03 / PLACING & RECEIVING AN ORDER
From payment to doorstep.
A few practical details about dispatch, collection and checking your delivery.
01
Processing and delivery times
Orders are processed after payment confirmation. Dispatch can take around 1–10 working days, depending on whether stock is held by Bounce Online or needs to come from a supplier. Standard courier transit to main centres is typically around 1–4 working days after dispatch.
These are estimates, not guaranteed arrival dates. We’ll contact you if your order is materially delayed, and your statutory delivery and cancellation rights remain in place.
02
Collections
Collection from our Ferndale, Johannesburg premises is available by arrangement. Please wait until we confirm the order is ready; products shown online are not necessarily at the collection address.
03
Check your delivery
Inspect the package and equipment as soon as reasonably possible. If something is damaged, missing or incorrect, take photographs where you can and contact us with your order number. Reporting transit damage within 48 hours helps the courier investigation, but does not limit statutory rights.
04
Failed delivery attempts
Please provide a valid address and reachable contact number. If an additional delivery is required because of an incorrect address or unsuccessful delivery attributable to the recipient, reasonable additional courier charges may apply. We’ll explain those charges before rearranging delivery, without limiting any legal cancellation or refund rights.
04 / RETURNS & REFUNDS
If something needs to come back.
We sell specialised music, studio and professional equipment, so it’s always worth checking specifications and compatibility before ordering. But if there’s an issue, here is how we handle it.
7 CALENDAR DAYS
Online cooling-off
Qualifying online orders may be cancelled without reason or penalty within seven calendar days after receiving the goods. The direct cost of returning the goods may be payable.
6-MONTH PROTECTION
Faults & defects
Where the Consumer Protection Act applies, qualifying defective goods may be returned at our risk and expense, with statutory repair, replacement or refund choices.
CASE BY CASE
Other change-of-mind returns
Outside statutory rights, we may consider a discretionary return with advance agreement on conditions and any reasonable costs.
01
Qualifying online cancellations
For qualifying online purchases, section 44 of the Electronic Communications and Transactions Act (ECTA) allows cancellation without giving a reason and without penalty within seven calendar days after receipt. The only charge that may be levied on the customer under this right is the direct cost of returning the goods.
Refunds required under this right are made within the statutory 30 days after cancellation. Some limited exceptions apply under ECTA section 42, including genuinely personalised or custom-made products, and certain unsealed recordings or computer software. Simply sourcing a normal catalogue product from a distributor does not, by itself, make it exempt.
02
Defective, incorrect or unsuitable goods
Under the Consumer Protection Act (CPA), qualifying goods that fail the statutory quality standards within six months after delivery may be returned without penalty, at the supplier’s risk and expense. The customer has the legally applicable choice of repair, replacement or refund. Additional rights can apply for incorrect, misdescribed or unsuitable goods.
We may undertake a reasonable assessment to establish the reported issue, but this does not take away your legal remedies. Damage caused by misuse, improper installation or unauthorised modification is considered against the actual circumstances and the law. Any additional manufacturer warranty is separate from your statutory rights.
03
Voluntary returns and restocking fees
We do not offer an unlimited change-of-mind returns programme outside statutory rights. If we voluntarily agree to take back a product, we may apply a reasonable, previously disclosed handling or restocking deduction up to a maximum of 15% of the price paid for the product, only to the extent justified by the condition of the goods and reasonable processing, testing, repackaging or restoration costs. The exact amount and any return courier responsibility must be agreed before the discretionary return is accepted.
We do not stack an additional flat administration fee on top of that restocking deduction. No discretionary fee applies automatically, and no fee overrides statutory cancellation, defect or refund rights.
Some statutory returns under CPA section 20 permit only specific reasonable deductions for use, consumption or necessary restoration to a resaleable condition, depending on the circumstances. Those are not a blanket 15% restocking charge. Where such a statutory deduction is lawfully applicable, it is assessed individually under the Act; unopened goods returned under that section cannot attract a charge for the goods themselves.
04
Specially ordered, personalised and software products
Products supplied against a customer’s specifications, genuinely personalised goods, and certain unsealed media or software may fall under specific statutory cooling-off exceptions. We will identify any applicable exception rather than treating every supplier-sourced or expensive product as non-returnable. Your rights concerning defects, misdescription or non-performance remain unaffected.
05
Cancelling orders before dispatch
Requests to cancel an advance order before delivery are assessed under the applicable CPA and ECTA provisions. A reasonable cancellation charge may be permitted for certain advance orders, taking account of the nature of the goods, advance costs, notice and prospects of resale. Any permitted charge is assessed individually rather than applying a fixed percentage. We do not charge a cancellation penalty where the law requires a penalty-free refund, including when we cannot fulfil an order as agreed.
05 / HOW TO REQUEST A RETURN
Talk to us before sending anything back.
The right instructions depend on the product and reason for return.
01
Contact our team
Email bounceme@bounceonline.co.za with your order number, product name, reason for return and clear photographs if there is damage or a fault. You can also call 010 020 6744 or message us on WhatsApp.
02
Wait for return instructions
We’ll confirm the correct return address, packaging and courier arrangements. Please pack equipment securely. Keep the original box where practical, but absence of original packaging does not automatically cancel statutory rights.
03
Inspection and outcome
We’ll confirm the remedy or refund process according to the applicable legal right or any separately agreed discretionary return conditions. Return freight and any lawful deductions will be explained; refunds are processed within the applicable statutory timeframe.
Need a freight quote or return instructions?
Tell us the product, your delivery location or your order number. We’ll help with the right next step.
Phone: 010 020 6744 · Based in: Ferndale, Randburg, Johannesburg.
This policy is intended to operate alongside applicable South African consumer law. Where legislation provides a consumer with stronger rights, those rights take precedence. For additional conditions, see our Terms of Use.