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BOUNCE ONLINE / SHOPPING INFORMATION
Straightforward terms for shopping with us.
These terms explain how orders, pricing and account use work at Bounce Online. For delivery, returns and privacy, we’ve kept the practical detail on separate pages — easy to find and easy to read.
Clear ordering
How orders are confirmed, processed and supplied.
Practical policies
Delivery and returns information without repeating it here.
Your rights remain protected
These terms do not replace rights under South African consumer law.
THE RELATED POLICIES
Everything in the right place.
These pages form part of our customer information. The relevant policy applies to its subject, always subject to applicable South African law.
Delivery & returns
Shipping rates, economy delivery, bulky-item freight, collections, cancellations, warranty and refund arrangements.
Privacy policy
What we collect, how we handle payments, messages, cookies, customer media, chat and personal information.
Frequently asked questions
Helpful information about ordering, stock, product advice, payment and getting hold of us.
TERMS THAT GOVERN THE ORDER
Ordering, payments and using our store.
We’ve kept these terms direct and separated from the practical policies above. Your rights under South African law always take precedence over a conflicting term.
01
About these terms
These Terms of Use apply to www.bounceonline.co.za and orders placed through our South African online store. Bounce Online sells DJ equipment, professional audio, lighting, studio equipment, musical instruments and related goods.
By placing an order, you agree to the terms presented at checkout and the policies linked here, subject to all rights that cannot lawfully be excluded. Simply browsing the website does not require you to surrender any consumer rights. If a product-specific quotation or written agreement differs from these terms, we will clarify the applicable terms before you commit.
02
Product information and suitability
We aim to keep product specifications, photos, pricing and descriptions accurate, but manufacturers may change models, packaging or specifications. Images and demonstrations may include optional accessories or show product variants. The item supplied will be the model and configuration shown in the accepted order.
Professional audio, electrical, rigging, lighting and studio equipment can require compatible components and competent installation. Please check technical requirements before ordering and ask our team where you are uncertain. Product advice is given in good faith from the information available; it does not override an expressly agreed purpose, applicable product description, safety standards or legal consumer remedies.
03
Stock availability and supplier sourcing
We sell both locally held stock and products sourced from established distributors. Availability can change between the time a product is listed and when an order is processed. We will make reasonable efforts to keep availability accurate and notify you if an item cannot be supplied as agreed.
If stock is unavailable, we may offer an agreed wait, a suitable alternative or a full refund for the unfulfilled item or order, as applicable. We will not automatically substitute a different product, force a store credit or deduct an administration fee because we could not supply the goods.
04
Prices, promotions and obvious errors
Prices are displayed in South African Rand. Applicable taxes, shipping costs and any other required charges are disclosed during the purchase process or, where specialist freight needs a separate quote, presented for your approval before dispatch.
Promotions, bundles, discounts and coupon codes are subject to their clearly published qualifying products, time periods and other lawful conditions. A product might not qualify for multiple promotions at once if this is stated.
We correct genuine and obvious pricing or technical errors promptly and communicate any correction. An ordinary price change, unfavourable margin or supplier-cost movement is not by itself a reason to increase an agreed order price or disregard consumer rights. Where an error prevents lawful fulfilment, we will explain the issue and offer the legally appropriate remedy, including a full refund where required.
05
Placing and confirming an order
Before submitting an order, you can review your basket, delivery details, shipping options and total amount, correct errors or leave checkout without ordering. After you place an order, we send an acknowledgement to the contact details supplied.
An automated acknowledgement confirms receipt of your order; any further acceptance, fulfilment or cancellation remains governed by the checkout information, our communications and applicable law. We will contact you about stock shortages, freight quotations, material delivery changes or information needed to complete your order. We cannot unilaterally add charges or change an agreed product without your agreement.
06
Payments and transaction security
Available payment methods appear at checkout and may include supported third-party payment gateways, instalment providers and EFT. The merchant outlet is South Africa and transaction currency is ZAR unless we expressly agree otherwise.
Where payment is completed in a provider-hosted or separately secured payment interface, card details are handled by that payment provider. Bounce Online retains normal order, payment-status and transaction-reference records for fulfilment, refunds, accounting and support; we do not intentionally store complete payment card details in WooCommerce. Each payment provider may impose its own relevant terms, which do not replace your statutory rights against the seller.
We may reasonably verify suspicious transactions before dispatch to protect customers and the business, while complying with applicable law.
07
Delivery, collection and timing
Our Delivery & Returns Policy explains shipping charges, economy delivery, oversized or heavy freight, remote-area delivery, urgent courier requests, collection arrangements, transit expectations and missing or damaged consignments.
Our default service uses a suitable cost-effective delivery method. Any additional freight charge that was not agreed at checkout will be quoted for your approval; if you decline it, you may cancel the affected order for a full refund. Delivery timelines are estimates unless a specific date has been agreed, and statutory remedies remain available if we fail to deliver as required.
08
Cancellations, returns and warranties
Detailed return instructions, discretionary returns, any permitted handling charges, warranty procedures and applicable statutory cancellation rights are set out in our Delivery & Returns Policy.
Where the law applies, consumers retain the rights afforded by the Electronic Communications and Transactions Act and the Consumer Protection Act, including qualifying online cooling-off rights and remedies for defective, incorrectly supplied or misdescribed goods. No restocking or administrative deduction is applied where prohibited by law. Supplier or manufacturer procedures do not replace Bounce Online’s own statutory obligations.
09
Your account and responsible site use
If you create an account, please keep your login details confidential, provide accurate information and notify us if you suspect unauthorised access. You may browse without creating an account where the site permits it.
Please do not interfere with website operation, attempt unauthorised access, misuse promotions, place fraudulent orders, upload malicious files, or send abusive or unlawful content through our contact channels. We may take reasonable steps against misuse, subject to applicable law and legitimate existing orders.
10
Customer support, chatbot and social channels
We provide support through email, telephone, WhatsApp, social platforms and our on-site chat. Some replies, including chatbot responses, may be automated or AI-assisted. Such tools can make mistakes about specifications, compatibility, stock and prices. Please ask us to confirm any material detail before you rely on it for an important purchase.
Automated responses are general assistance, not a substitute for written order confirmation or professional advice. Nothing in this clause excuses misleading representations, agreed commitments or remedies imposed by law.
If you send photographs, videos, technical documents or other material to help us with an order or support request, we may use them for that request. We will seek appropriate permission before using identifiable customer content in public advertising or marketing, as explained in the Privacy Policy.
11
Website content, trademarks and third-party links
Our website design, original copy, photographs and other protected materials may not be reproduced or republished without permission, except where allowed by law. Manufacturer names, logos, product photographs and videos remain the property of their respective owners.
Links to external websites, videos or platforms are provided for convenience. We cannot control every third-party site or its ongoing availability, but we remain responsible for our own representations and obligations as required by law.
12
Privacy and cookies
Our Privacy Policy explains the personal information we process and the role of service providers such as hosted payment gateways, tawk.to, WhatsApp, Google, Meta and TikTok.
Where a separate Cookie Policy is made available through our cookie-consent service, please consult it for the current cookie categories and available preferences. We do not treat the mere use of our website as blanket consent to optional marketing communications or all cookies.
13
Events outside our control and liability
Courier disruptions, power outages, infrastructure incidents, supplier delays and similar circumstances can affect fulfilment. We will communicate material delays, make reasonable efforts to resolve them and provide legally required cancellation or refund options.
To the extent permitted by law, we are not liable for purely indirect or speculative losses that could not reasonably have been anticipated. This does not exclude responsibility for our own gross negligence, unlawful conduct, legally protected damages, defective goods, or any other liability that cannot lawfully be limited. Nothing in these terms limits the consumer protections that apply to your transaction.
14
Complaints and resolving disagreements
If something goes wrong, please contact bounceme@bounceonline.co.za with your order number and a clear description of the issue. We will attempt to resolve the matter fairly and in accordance with the relevant law.
Where appropriate, customers may pursue external dispute-resolution or regulatory remedies available under South African law. These terms are governed by South African law, without restricting any mandatory consumer jurisdiction or remedy.
15
Updates to these terms
We may update these terms to reflect changes in our services, website or applicable law. Updated terms are published on this page with a revision date. Material changes will not retroactively remove rights or rewrite terms of orders already concluded without a lawful basis or your agreement.
QUICK LINKS
Jump to what matters
Need help with an order?
Get in touch if you need a stock check, product clarification or support with an existing order.
LEGAL & CONTACT DETAILS
About the business behind this website.
Trading name: Bounce Online
Operating company: Bounce Hire (Pty) Ltd (confirm the exact registered wording before publication)
Registration identifier currently shown on the existing Terms page: K2015137272 (verify against CIPC)
Business address: Block A, Surrey Square, corner Surrey & Republic Road, Ferndale, Randburg, Johannesburg, 2194.
Telephone: 010 020 6744
Email: bounceme@bounceonline.co.za
Website: www.bounceonline.co.za
Legal service address: Confirm the current address formally designated to receive legal documents before publication. The old policy names a Postnet address; do not assume it is still current.
Important before publication: The current policy uses inconsistent trading/legal names. The draft above intentionally flags the company registration and address for confirmation. Complete the correct legal name, company registration number, relevant office-bearer disclosures, and address for legal service under ECTA section 43 before publishing this page.
Prepared 5 November 2026.
Questions before you order?
Ask us about availability, compatibility, an existing order or delivery arrangements. You can use our on-site chat, WhatsApp or email.