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BOUNCE ONLINE / HELP
Frequently asked questions
Checking stock, delivery, payment options or which gear will work best for you? Here are the answers to the questions we hear most often.
PRODUCT ADVICE
Choosing the right gear
Of course. Tell us what you want to do, what gear you already own and roughly what you want to spend. We can help you compare the options without getting lost in specifications.
Yes. Whether it’s a DJ setup, PA system, home studio or lighting rig, we can help you work out which components, cables and accessories you’ll need. Send us your list if you have one.
Yes. Send us the equipment list or tell us what the system needs to do. We’ll help you select suitable products and put together a quote.
We work with established South African importers and distributors across many of the brands we sell. Product warranties and local support arrangements depend on the manufacturer and product; ask us if you need details about a particular item.
Send us the details through Price Flex. We’ll see what we can do. It isn’t an automatic price-beat guarantee, and the competing offer needs to be comparable and available.
STOCK & ORDERS
Stock, orders & delivery
Some products are held at our warehouse and others are sourced through our suppliers. Product pages show stock or backorder information where available, but supplier availability can change. If your order is urgent, ask us to confirm stock before paying.
It depends on the item, where it’s coming from and your delivery address. Orders ready at our warehouse can move quickly; supplier-sourced, bulky or regional orders may take longer. See our Delivery & Returns page for current timings.
Orders above R1,800 generally qualify for free delivery to main distribution points. Regional destinations and large or heavy items can carry additional charges. Our delivery policy has the full details.
Yes, we deliver nationwide. Remote destinations can need a separate courier quote, so please check with us if you’re ordering for a regional or hard-to-reach address. Our online checkout is for South African orders.
Yes. We’re based in Ferndale, Randburg, and collections or visits can be arranged on weekdays between 09:00 and 16:00. We have a limited selection on display. Contact us first so we can confirm the item is available; some demonstrations may be arranged through suppliers.
We’ll contact you about the availability and discuss the next step, which may be a revised delivery date, a suitable alternative or a refund subject to our terms and applicable consumer rights.
PAYMENT OPTIONS
Paying for your order
Available options are shown at checkout and include card and EFT methods through our payment partners. Depending on the order, you may also see Payfast, iKhokha, Payflex or TradeSafe options.
Some payment providers offer instalment or buy-now-pay-later options. If available, you’ll see them at checkout. Approval and repayment terms are handled by the provider.
No, we don’t offer cash on delivery. Please use one of the payment options at checkout or contact us to discuss an arranged collection.
Yes. You can request a quote for specific products or contact us with your order details if you need help with an invoice.
AFTER-SALES SUPPORT
Returns, warranties & support
You can use our Order Tracking page or contact us with your order number. We can check where things stand.
Please contact us promptly with your order number and photographs of the packaging and product. We’ll explain the next steps in line with our delivery and returns policy and your statutory rights.
Most products carry the applicable manufacturer or importer warranty. The terms vary by product. If something goes wrong, send us your order details and a description of the problem so we can help you through the relevant process.
Returns depend on the product, reason and applicable consumer law. Please read our Delivery & Returns policy and contact us before sending anything back.
Yes. If you need help understanding a setting, connection or compatibility question, get in touch with the model number and a brief description of the issue. We’ll help where we can or point you towards the appropriate technical support.
NEED A HAND?
Talk to the team
Need advice on a product or help with an order? Send us the product link or order number and we’ll take it from there.
Get in touch
WhatsApp: 069 638 9456
Phone: 010 020 6744
Email: bounceme@bounceonline.co.za
Site chat: Use the chat bubble in the bottom-right corner of this page.
Still have a question?
Need a hand? WhatsApp us, email the team or use the chat bubble on this page.